Our Team

Charlie
Owner

The owner, Charlie Marlow has 27 years of experience working for Mercedes dealerships. He spent 14 years, up to Aug. 2007, as shop foreman at the local Mercedes dealership in Monterey. He also was shop foreman at Mercedes Benz of Pleasanton. Charlie has a long history of Mercedes factory training. While working for Mercedes, he attended several classes a year to stay up to date in all technical areas of Mercedes-Benz cars, as well as attended advanced specialized training offered only to the shop foremen of dealerships. Since 1990 Charlie has qualified as one of the top 200 Mercedes technicians in the nation (out of a field of over 3,000), earning him the title of “Master Technician.” Six of the times he qualified as one of the top 30 technicians in the nation earning him the title of “Master Guild Technician;” this enabled him to attend Mercedes training in Germany. Charlie’s wife Leslee and daughter Kim have also had past experience at Mercedes dealerships in different areas. Our family not only knows Mercedes inside and out, but we are passionate for Mercedes and support all the brand stands for.

Abraham
Technician

Abraham joined our team in 2017, bringing with him a distinguished automotive career that began in 2002. He received his training at the prestigious Universal Technical Institute and demonstrated his skills as an Automotive Technician at BMW of Monterey for over a decade. Abraham is certified in Air Conditioning Systems, underscoring his expertise in this area. In his spare time, he engages in car projects with great enthusiasm, although his highest priority remains his family, with whom he values spending quality time.

Alex
Technician

Alex has been an outstanding addition to our team since 2008. Before stepping into his role as a technician, he dedicated five years to perfecting his craft at Skip Barber Racing School, where he mastered all four levels of mechanic skills testing. His impressive background includes hands-on experience at Laguna Seca with the Mercedes AMG Academy, further solidifying his expertise in the automotive industry. Alex has also completed rigorous service and electrical training through Bosch and WorldPac, demonstrating his commitment to excellence.

He balances his professional dedication with a strong family focus, embracing every opportunity to spend quality time and embarking on adventures with his wife and son.

Austin
Service Advisor

Austin joined our team in 2024 in the role of service advisor. Austin comes from a family of dealership owners, he has always had a passion for cars.  Austin has raced cars as well as being a race crewman for Monterey Rolex Historic race teams. After living in the San Francisco Bay Area, he met his now wife in Monterey and decided to call Monterey home. When he is not consumed by everything car related, he enjoys cooking and listening to Jazz.

Brian
Technician

Brian joined our team in 2022, bringing over 27 years of experience as a Mercedes Benz Master Guild Technician. He is highly specialized in diagnostics and auto repair, and he is also smog certified. Brian has extensive experience working on Mercedes Benz and Audi vehicles. Additionally, he has undergone numerous training sessions on various automotive systems, including electric and hybrid vehicles. In his personal time, Brian enjoys bowling and dabbles in computer programming, but most importantly, he values spending time with his family, especially engaging in activities such as skiing and glamping.

Christina
Business Manager

Christina joined our team in 2020 after a 26-year career as an office manager in the medical field. Her extensive experience in managing a medical office provided her with essential skills that she applied to her role as a business manager in the automotive industry. Although her knowledge of the automotive industry was initially limited, Christina’s determination and ability to learn quickly enabled her to adapt to this new environment. Outside of work, she spends time with her family and friends and enjoys the company of her cat, Jax.

Derek
Technician

Derek has been a valuable member of our team since 2010. Before joining us, he excelled as a Master Technician at the local Mercedes-Benz dealership for seven years, where he received comprehensive factory training on all models. With his strong expertise in car audio systems and experience as a field technician in the cellular phone industry, Derek consistently delivers top-notch service. He is also our go-to expert for windshield installation. Derek is a great Hockey player outside of work and passionately engages in recreational cycling with his colleagues in the stunning Central Coast area.

Ernie
Detailing

Ernie has been an integral member of the team since 2016, contributing over 28 years of extensive experience in the general automotive maintenance industry, including a notable 14-year tenure at Skip Barber Racing. His expertise in automotive detailing ensures that our establishment upholds the highest standards of cleanliness. In his role, Ernie is responsible for delivering vehicles to clients in optimal condition, thereby ensuring consistent and satisfactory customer experience. Outside of work, he values spending quality time with friends and family.

Greg
Technician

Greg became a valuable member of our team in 2025, bringing with him eight years of experience from Mercedes Benz. He graduated from the Universal Technical Institute’s Mercedes Benz Drive program in 2015. Greg is highly skilled in automotive repairs and serves as a centralized diagnostic technician, with a specialization in engine repairs and smog certification. He possesses a keen interest in older model Mercedes vehicles. Additionally, Greg engages in outdoor activities such as fishing, farming, and beekeeping during his leisure time.

Howard
Technician

Howard joined our team in 2017, bringing with him a wealth of experience. Prior to his employment here, he dedicated 27 years to the Mercedes-Benz dealership in San Jose, where he served as the shop foreman for 15 years. Howard is a highly qualified Mercedes Master Technician and attained the distinguished title of Master Guild Technician in 2007. He also holds the ASE Master Technician certification and is Smog Certified, along with specialized certifications for Sprinter and Metris vehicles. His expertise encompasses Electric and Hybrid Mercedes models. Outside of work, Howard enjoys spending time on his boat with his wife, appreciating the beauty of the ocean.

Jared
Parts Director

Jared became a member of the team in 2015 in the role of Parts Department Director. With 16 years of experience as a Crew Chief and Team Manager at Skip Barber Racing School, he brings considerable expertise and knowledge to Marlow Motor-Werks in his role as the Parts Director. His passion for the automotive industry began at the age of 8, working on cars with his father and has continued ever since. Jared highly values spending quality time with his beautiful wife, daughter, and son.

Nathan
Service Advisor

Nathan became an invaluable member of the Marlow team in 2013. Hailing from the Monterey Peninsula, he has a deep connection to the area and is proud to call Monterey home. As a passionate IT enthusiast, Nathan is always excited to implement the latest technology developments to our shop. With over 15 years of experience in the automotive repair industry, he has supported and developed innovative software and now priorities assisting our clients with any of the vehicle’s needs. Outside of his professional achievements, Nathan enjoys spending time with his wife and two amazing sons.

Neftali
Technician

Neftali joined our team in 2020, bringing with him 19 years of experience as a Master Technician at the Mercedes-Benz Dealership in Stevens Creek. He received training at the Mercedes Benz Training Center in Long Beach and completed an esteemed two-year program at the Sequoia Automotive Institution. Neftali exhibits exceptional proficiency in diagnosing and addressing complex vehicle-related issues in Mercedes-Benz and Land Rovers.
After graduating from high school, Neftali made the honorable decision to serve in the Military for four years, followed by an additional four years in the reserves. In his spare time, he actively engages in cycling with friends, enjoying the picturesque landscapes of the Central Coast.

Roger
Technician

Roger joined our team in 2010 and has over 22 years of experience as a Master Guild Technician. He received extensive training at the Mercedes Benz Training Center in Germany, gaining comprehensive expertise in Mercedes vehicles. Specializing in Classic Mercedes Benz, Roger retired in 2020, but due to his passion for the profession, he returned to work part-time in 2024. He primarily focuses on classic car repairs that require his specialized skills and enjoys assisting his colleagues whenever necessary. Outside of work, Roger cherishes spending time with his beautiful wife and family, traveling, and visiting Florida.

Roy
Service Director

Roy joined our team in 2020 in the role of Service director. He brings over 40 years of unparalleled expertise from the Mercedes-Benz world. His extensive background in luxury automotive customer care has made him a cornerstone of excellence in every facet of vehicle service. Roy’s passion for excellence shines through his meticulous attention to detail and unwavering commitment to caring for every customer and their car. His hands-on leadership and ability to streamline operations ensure that our team consistently delivers premium customer experience. On his time off he loves spending valuable time with his beautiful wife and enjoys taking long walks.

Shawn
Technician

Shawn joined our team in 2024, bringing extensive expertise in the automotive industry. He commenced his professional journey with rigorous training at the Universal Technical Institute, followed by a role as a Senior Level Technician at BMW of Monterey in 2018. Shawn possesses an impressive skill set in automotive repair, encompassing electrical work, engine replacement, and transmission service. Outside of work, he enjoys spending quality time with his family and friends, particularly in pleasant weather conditions. We are pleased to welcome him to our team.

Ellie
Director of Paws_Sitivity